Frequently Asked Questions
Everything you need to know about our premium fragrances and services.
Are your oud oils and perfumes 100% authentic?
Yes, Emirates Oud prides itself on sourcing only the finest, 100% authentic agarwood and premium ingredients. Our fragrances are crafted following traditional methods to ensure long-lasting quality and purity.
How long does shipping take within the UAE and internationally?
Orders within the UAE are typically delivered within 1-2 business days. International shipping varies by location but generally takes between 5-10 business days depending on customs clearance.
Can I return a fragrance if I don't like the scent?
To maintain hygiene standards in the beauty industry, we only accept returns on unopened and sealed products within 14 days of purchase. We recommend purchasing our discovery sets if you are unsure about a specific scent.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), Apple Pay, and offer 'Buy Now, Pay Later' options through Tabby and Tamara for our customers in the GCC.
How should I store my oud to maintain its potency?
To preserve the integrity of your fragrance, store the bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations, as heat can break down the essential oils.
Do you offer wholesale or corporate gifting services?
Yes, we provide bespoke corporate gifting solutions and wholesale opportunities. Please contact our concierge team via the contact page for personalized luxury packaging and volume pricing.